Managed Service

Powerdial Remote Managed Service delivers a unique, premier, IT Support
Service to its Corporate and Public Sector clients. Its Remote Support
combines the best practice of leading industry methodologies (ITIL, ISO
9000, PRINCE2) in UK and offshore Service Management teams to create the
Powerdial Hybrid Value Model.

There are many reasons why organisations consider moving to a
Managed Services Model.

As the economic climate tightens, excellence in IT is essential to
support business agility. Modern working practises, new
technologies and an increasing number of users operating in a
mobile, dynamic environment increases the pressure on an IT
department, its resources, skills and knowledge.

This is where a Managed Service can assist you. Managing elements
of your ICT, through the Powerdial Value Model, enables your IT
departments to remain focussed on strategic objectives and new
projects, safe in the knowledge that time and resource-intensive
tasks are cared for by a trusted ICT Partner.

1. UK Technical Service Desk
Your own dedicated technical support number
Extended hours or full 24x7x365 models
All calls answered in the UK by trained, accredited analysts
Ability to log an unlimited number of incidents
Access to all HW/SW vendors at premier level
Adaptive incident logging system

2. Proactive Remote Management
Extended hours or full 24x7x365 models
Full management of alerts and thresholds
Production of availability reports
Hardware and software baseline control
Trend analysis reports
License compliance, alerting and reporting

What are some of the benefits of the Powerdial Service?
Increase the services you can offer to your end users
Minimum lead time to set up
Minimum start-up costs
Partnership approach
Measured Service Levels